IT for Business Operations

Duration: 54h (18 Days)

Course Outline

Module 1: Digital Awareness

Exploring the Digital World: Introduces the shift from analogue to digital, helping learners understand how digital tools improve daily tasks. Covers different types of online services and how to categorize websites based on ownership and content.
Essential Digital Tools: Focuses on getting digitally organized, setting up strong passwords, and understanding different types of passwords. Encourages good security habits and preparation for working safely in digital environments.
Navigating the Digital Space: Covers practical browsing and search skills, including using search engines effectively, filtering results, bookmarking websites, and understanding copyright rules. Promotes critical thinking when accessing online content.
The Evolving Digital Age: Introduces Artificial Intelligence (AI), its history, and the difference between narrow and general AI. Also explores digital responsibility and how technology use is tied to social skills and ethical behavior.
The Reality of the Digital World: Focuses on the consequences of digital actions, including managing your digital identity, online anonymity, cyberbullying, digital fraud, piracy, and the impact of negative online communication.

Module 2: Computer Hardware

Personal Computers: Focuses on safety practices, disassembling desktops, and assembling internal components such as the motherboard, drives, and adapter cards. Emphasizes hands-on skills in PC hardware installation and power connections.
Laptops: Covers essential laptop components, wireless configuration, and maintenance procedures. Highlights differences from desktop PCs and the importance of routine care to ensure performance and longevity.
Other Mobile Devices: Provides an overview of tablets, smartphones, and other mobile hardware. Discusses their unique components and usage, supporting a broader understanding of today’s portable technology.

Module 3: Operating Systems

The Windows Operating System: Covers the evolution of Windows, its architecture, configuration tools, performance monitoring, and built-in security features to ensure reliable and secure system operation.
Mobile Device Connectivity: Explains wireless technologies like Wi-Fi, cellular, Bluetooth, and how to configure mobile email and synchronize devices for seamless communication and productivity.
Mobile Operating Systems and Security: Compares Android and iOS systems, explores touch interface and device features, and emphasizes security measures such as passcodes, cloud services, and software protections.
Windows installation: Setup Windows 11 and driver with Microsoft Office.

Module 5: Network, Wi-Fi, Printer, CCTV and IP Camera

Basic Networking Concepts: Introduction to networking, network topologies, IP addressing, DNS, DHCP, HTTP, HTTPs, SMTP, POP3, IMAP
Networking Fundamentals: Covers network topologies (bus, star, ring, mesh), protocols (TCP/IP, UDP), peer-to-peer setup, wireless networking, Wi-Fi router configuration, and basic printer and file sharing across networks.
Network Security Basics: Introduces essential security concepts such as firewalls, antivirus software, password protection, and securing both wired and wireless networks, including routers and connected devices.
Security Camera Systems Overview: Explains various camera types (analog, IP, wireless), core components like DVRs/NVRs, cabling, and power supplies, along with planning for optimal camera placement and system requirements.
Installation and Configuration: Provides practical skills in installing cameras, setting up cabling, configuring DVR/NVR systems, enabling remote access via Wi-Fi routers, and managing user permissions. Also includes printer setup and configuration on local and wireless networks.
Maintenance and Troubleshooting: Emphasizes regular maintenance of networks and camera systems, software and firmware updates for routers and devices, and troubleshooting common issues in connectivity, recording, printing, and remote viewing.

Module 6: IT Support

Help Desk Concepts & Communication: Escalating tickets: importance of clear documentation. Queue management for efficient resolution. Maintaining communication and setting expectations via SLAs. Active listening techniques, handling both novice and experienced customers
Ticket Handling & Documentation: Tracking KPIs: Resolution Time, First Contact Resolution, Customer Satisfaction, First Response Time. Strong ticketing workflow: record all steps, follow-up advice, build knowledge base
Troubleshooting & Remote Tools: Systematic problem-solving: start with simplest root causes, implement one change at a time, repeat process if unresolved. Remote access tools: Cisco WebEx, Microsoft Remote Desktop, Team Viewer, VNC—benefits include screen sharing, file transfer, cross-platform support. Pre-session prep: define problem, gather details, obtain user permission
Research & Knowledge Tools: Prioritize reliable sources (manufacturer sites, technical blogs). Utilize AI for ticket automation: drafting emails, categorization, diagnostic suggestions, auto-responses. Use structured knowledge bases over unverified content.
Security & Risk Awareness: Avoid untrusted software (risk of malware, update issues). Common collaboration problems: syncing, file sharing errors, login failures. Remote access requires secure, permissioned sessions.

Module 7: Modern AI

Foundations of AI and Machine Learning: Introduces the course structure, what learners can expect to achieve, and key definitions including AI, intelligence, machine learning, and models. Includes a “big picture” study tip for better understanding.
Computer Vision: Explores how AI understands and interprets images. Topics include object detection, similarity search, image segmentation, and optical character recognition (OCR). A break is included to pause and reflect.
Machine Translation: Covers how AI translates languages. Concepts include word order, contextual meaning, idiomatic vs. literal translation, and measuring semantic distance between words. Encourages analytical thinking.
Chatbots Overview: Explains the capabilities and limitations of chatbots. Discusses word prediction, hallucinations, memory use, complexity levels, using multiple chatbots, prompt writing strategies, and testing reliability.
Creative and Practical Uses of Chatbots: Covers chatbot and ChatGPT use cases in answering questions, generating ideas, summarizing, labeling, translating, rewording, revising, fact-checking, grading, qualitative analysis, conversation practice (e.g., mock interviews), collaboration between chatbots, and productivity tools like image generation and personal assistants. Also includes multimodal prompting with both text and images.
Generative AI and Key Vocabulary: Introduces key concepts and terminology related to generative AI, including foundational terms and the concept of skill stacking for combining capabilities.

Module 8: Digital Safety and Security Awareness

Recognizing Online Threats: Identifying bad actors and understanding potential damage. Spotting signs of phishing, malware, deepfakes, social engineering, and deceptive filters. Emphasis on protecting children, managing one’s digital footprint, and long-term online reputation.
Protecting Yourself & Your Devices: Best practices to safeguard devices and data. Ensuring secure connections and regularly updating software/firmware—including routers. Navigating risks related to surveillance, privacy, and the dark web.
Verifying Information Before Sharing: Emphasizes fact-checking and cautious sharing of personal or sensitive data.
Digital Well-Being: Reinforces key safety principles, with reflection questions and an optional certification path upon completion.

Module 9: IoT and Digital Transformation

Everything is Connected: Understand how digitization connects the world through networks and IoT devices. Learn how these devices communicate and contribute to the global digital landscape.
Everything Becomes Programmable: Explore basic programming concepts using Blockly and Python. Discover the role of prototyping and how programmable systems are central to IoT innovation.
Everything Generates Data: Gain insight into big data—its sources, storage, and how it’s used to support smarter business decisions in a digital ecosystem.
Everything Can Be Automated: Learn how automation, AI, and machine learning enhance efficiency. Understand the concept of intent-based networking for dynamic, intelligent systems.
Everything Needs to be Secured: Discover why cybersecurity is essential for protecting organizations and individuals. Learn methods to secure networks, data, and personal devices.
Educational and Business Opportunities: Explore how digital transformation creates new challenges and career pathways. Identify educational resources and emerging roles in the IoT and tech-driven economy.

Module 10: Cybersecurity Hacking & Code of Ethics

Think Like a Hacker: Pretend to be a hacker and simulate attacks. Understand the purpose and value of hacking.
Bypass Windows Password: Access data on a Windows system without leaving a digital footprint.
Reset Windows Password: Reset user passwords on a Windows system.
Data Recovery: Recover lost files from storage devices such as HDDs, SSDs, USB flash drives, and memory cards.
Code of Ethics: Learn the principles of ethical hacking and how to use hacking skills for good.
End Device Security Countermeasures: Implement security measures for desktops, laptops, BIOS/UEFI, Windows OS, and storage devices to protect against threats.

🎯 Target Audience

✅ Founders and Startup Business Owners

✅ Technology Business Strategists

✅ Sales and Presales Professionals in Technology

✅ High School Students Exploring IT Careers

✅ First-Year IT Students

✅ Junior Staff Transitioning to IT-Based Roles

✅ Non-IT Professionals Seeking Digital Fluency

✅ Government, Banker, Organization Staffs involve in IT decision and Planning

✅ Course Benefits: What You Will Gain

🔹 Digital Confidence for the Modern Workplace

Participants will develop a solid understanding of essential IT and digital concepts, equipping them to confidently engage with digital tools, systems, and security protocols in any business setting.

🔹 Improved Business Decision-Making with IT Knowledge

Founders and business owners will gain clarity on how IT infrastructure and AI tools can optimize operations, customer service, and strategic planning.

🔹 Hands-On Skills in Hardware and Operating Systems

Learners will get practical exposure to assembling, configuring, and troubleshooting hardware and operating systems plus Windows installation, forming a foundational IT skillset for both business and support roles.

🔹 Essential IT Support Techniques for Frontline Staff

Junior staff and career changers will acquire the customer support mindset and technical communication skills required to assist with everyday IT issues in a professional environment.

🔹 Digital and Cyber Safety Awareness

The course instills strong digital safety habits, including threat recognition, data protection, and responsible internet use—critical for preventing business disruptions. It also helps mitigate the risk of losing access to platforms like Facebook, Telegram, and other social media accounts due to hacking.

🔹 Introduction to Ethical Hacking and AI Trends

Participants will explore modern AI applications and ethical hacking concepts, gaining awareness of current technologies shaping digital business ecosystems.

🔹 Tailored Insights into Local Market Dynamics

With modules on China’s retail and wholesale systems, students and professionals will understand unique operational and IT strategies relevant to the region’s commercial landscape.

🔹 Career Pathways into IT and Tech-Enabled Roles

High school and first-year IT students will be introduced to various IT career tracks, helping them identify areas of interest and prepare for further specialization.

🔹 Support for Cross-Disciplinary Professionals

Non-IT professionals will bridge their skill gaps and align better with IT-driven business workflows, making them more effective and adaptable in hybrid teams.

🔹 IT in Action for SOHO and Enterprise Business

Participants will gain insights into how IT is practically applied in both Small Office/Home Office (SOHO) and enterprise environments. This includes understanding infrastructure needs, scaling IT operations, and aligning technology with business goals in various organizational sizes.

🔹 Understanding Data Management in Disaster and Recovery

Learners will explore the importance of data backups, disaster recovery planning, and business continuity strategies. This knowledge is essential for minimizing data loss, ensuring uptime, and protecting critical business operations during unexpected disruptions.

🔹 Reduction of IT Costs and Risk Mitigation for Organizations

Participants will understand how to streamline IT investments, reduce operational expenses through efficient infrastructure choices, and apply risk management principles to safeguard digital assets and ensure compliance.